Full Time Permanent
Maersk Oil Caracas, Capital District, Venezuela
Description Are you a driven customer services professional? Do you put your clients first, whilst adequately balancing their needs and the business drivers of your team and your organization? Then we would like to get in touch with you. We are looking enthusiastic people, with solid skills in Customer Service We offer We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives. Our parental leave policy is recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our talent through ongoing personal and professional development initiatives. Key responsibilities •Manages the end to end shipment process in compliance with all company procedures •Looks after Essential Services customers •Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders •Acts and communicates proactively to keep customers informed of any issues or changes. •Addresses root causes and seeks continuous improvements; is constantly looking for ways to improve work processes. •Works independently and assists the team in realizing goals and standards; shares knowledge and best practices. We are looking for •Bachelor's degree in a related field or currently finishing University Studies. •2+ years of experience working in freight forwarder or logistics industry in positions oriented to customer service. •Intermediate English level (Above 75% of fluency) •Intermediate proficiency working with Microsoft Office Products including Word, Excel, PowerPoint and Outlook. •Excellent communications skills to transmit accurate, clear and concise messages to the stake holders. •Must be self-motivated, able to follow direction and ability to work independently or as a team •Ability to work in a changing environment while maintaining a high level of quality and productivity. •Personable, energetic and with excellent attitude and skills to deal with customers. •Ability to learn and follow multiple processes and activities related with the operation.
Feb 12, 2020