Full Time Permanent
Shell Oil Company Marathahalli - Sarjapur Outer Ring Rd, Devarabisanahalli, Bellandur, Bengaluru, Karnataka 560103, India
World Leading Global Energy Oil Company has an exciting opportunity for an IT Service Design Analyst to work on projects within the End User Support Portfolio. Looking to transform the End User experience of the IT Support Services, developing a seamless UX experience across the global company. Working with the Service Owners, Service Managers, Process Owner, Project Manager and Business Readiness teams to drive forward and implement the End User Portfolio Roadmap. Requirements Experienced in data driven decision making, analysing data to prioritise and deliver continuous service improvements. Experience and/or knowledge of main ITIL/Service Management disciplines including: Incident Management, Request Fulfilment, Service Catalogue Management yet maintaining the focus on business value and end user experience. A background in service design and transition defining service support models for service and operational excellence. Up to date with industry trends in this space and how they can be mobilised within a large Global Company. Experience in agile delivery, small and iterative improvements with clear goals and measurable success criteria. Self-motivated, self-starting, able to quickly integrate with others in different functions and in a multicultural and diverse business environment Excellent communication, interpersonal and presentation skills, able to write clearly and concisely. Advantageous Experience Service Now Operational Intelligence / Proactive Monitoring Process Automation Chatbots & Artificial Intelligence PowerBI Crowd Sourcing Company Description Shell began operations in India more than 80 years ago. At Shell India, we invest in our people through our industry-leading development programmes, which see our employees, thrive and gain access to experts on a local and global level. To date, we have invested more than US$ 1 billion already in India's energy sector alone, in socially and environmentally responsible ways. Shell is the only global major to have a fuel retail license in India. Shell has established a new IT hub in Bangalore, and plans to scale it up over a five year period. The purpose of the IT Hub is to enable the Business by focusing on business outcomes, delivering fit for business technology solutions which enable business agility and profitable growth. Disclaimer Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
Mar 30, 2020