Feb 14, 2020

Product Design Strategist

  • Maersk Oil
  • Copenhagen, Denmark
Full Time Permanent

Job Description


Maersk is the largest shipping and container logistics company in the world. A $40bn organisation with over 85,000 people, we ship roughly 20% of the world's container freight. We're bringing our organisation together to become an integrated container shipping and logistics company, fundamentally re-thinking how we do business. Improving our customer experience is a core priority.

Technology systems are an integral part of this change. We're re-crafting both our customer-facing systems and our data-intensive operational ones, to provide outstanding services and experience to our customers.

We need a Service Designer (Product Design Strategist) to help shape this future.

We offer

Joining Maersk T&L will embark you on a great journey with career development in a global organisation. As Product Design Strategist you will gain broad business knowledge of the company's activities globally, as well as understand how the complexity of IT supports the transport and logistics business. At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job - we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

You will be exposed to a wide and challenging range of business issues through regular engagement with key stakeholders across all management levels within Maersk.

You will work and communicate across geographical and cultural borders that will enable you to build a strong professional network. We believe people thrive when they are in charge of their career paths and professional growth. We will provide you with opportunities to broaden your knowledge and strengthen your technical and professional foundation.

By choosing Maersk, you join not only for the role, but for a career. From here your path may take you towards extended responsibilities within Application Development, IT Delivery or IT Leadership.

We aim to be a world-class professional IT organisation that delivers business value through automation, standardisation and innovation. We believe in empowerment where each of us takes ownership and responsibility for developing and implementing new ways of working.

Key responsibilities

You will apply your craft to facilitate a collaborative approach to prototype and define our future services, focusing on how our technology can shape and support that future.

As Product Design Strategist you'll use your Service Design experience and skills, and you will be expected to lead the facilitation of conceptual and detailed service design activities, and work confidently up and down the organisation.

You'll be part of a larger Maersk Design Community throughout the UK and Denmark, working alongside our product owners, interaction designers, design researchers, engineering teams, and more. You will conceptualise both incremental and disruptive change, supporting those concepts with evidence of viability and human centric design techniques.

This will be a knotty, challenging problem requiring system-level thinking. Your ability to coach and foster collaboration will be key, along with an ability to present and defend holistic concepts at the top and bottom of the organisation.

This is your opportunity to flex a thirty billion dollar business - and measure your impact.

We are looking for

Have 3+ years delivering service design solutions, having strong leadership experience.
- Be a people person that builds strong relationships and recognises and incorporates the perspectives of others.
- Be able to shape the design approach appropriately for the context at hand.
- Deliver in line with the expectations you set, standing or falling as a complete team.
- Experienced in a well-functioning agile environment.
- Be as happy shaping the direction as you are mucking-in.
- Confidently and defensibly be able to present your direction.
- Believe in an evidence-based, continuous improvement culture.
- Be happy in an environment that is undergoing large change.
- Be flexible for some travel

We'd like you to provide a portfolio of service design work with your application that shows examples of your approach and way of working.