Feb 14, 2020

4PL Customer Service Representative

  • Maersk Oil
  • Seoul, South Korea
Full Time Permanent

Job Description

Description

Owns and manages the customer experience. Has responsibility for end-to-end customer experience within the assigned scope in 4PL, in compliance with relevant company procedures and agreements with customer.

We offer

At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job - we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

• Deep knowledge in general end to end shipping process and company specific process.
• Develop a strong stakeholder management skill through daily interactions with local/global stakeholders internal and external.
• Improve structured issue resolution skill.
• Effective communication skill.
• Improve to manage customer's expectations and exception handlings with your knowledge gained on the job.
• Implementation and leading skill on new process and internal/external projects.

Key responsibilities

• Owns and improves the customer's satisfaction with providing superior customer experience.
• Perform tasks in compliance with customer's Standard Operational Process (SOP).
• Execute and manage end to end Export/Import shipment operation.
• Communicate and manage with external/internal stakeholders including different functions of customer and customer's vendors.
• Manage Daily/Weekly/Monthly/Quarterly performance.
• Monitor 3rd party logistics(3PL) performance and give them directions.
• Handle daily issue proactively with deep RCA (Root Cause Analysis) and take Corrective/Preventive action.
• Implement new process and lead internal/external projects.
• Seek out and acts on continuous improvement opportunities both in relation to the customer and internal/external stakeholders.

We are looking for

• Bachelor's degree or above.
• Minimum 2 years' work experience in logistics industry, preferably in a global organization and with good understanding of local market.
• Good command of written and verbal communication of English
• Strong ownership and responsibility of customer's business and owned tasks.
• Customer-focused and positive attitude in building customer relationships
• Team player that has a proactive and 'can do' attitude.
• Ability to work under pressure with high sense of urgency.
• Good stakeholder management and communication skills
• Energetic and passionate person with ability to drive performance
• Address root causes and seek continuous improvements in the processes