Feb 14, 2020

Voice Collector

  • Maersk Oil
  • Rotterdam, Netherlands
Full Time Contractor

Job Description


Maersk is the world's largest shipping company. Delivering the highest level of customer service, we are consistently recognised as the most reliable container shipping liner.

Our business is growing, which is why we are looking for enthusiastic accounts receivables professional to join our Finance team.

Within shipping and logistics proactive communication and a constant information flow towards customers is key.

Contract type: 1 year contract, full-time.

We offer

Firstly, we offer you a unique opportunity to join Maersk - an established company within international shipping & logistics, you will be an essential part of the company and get a high degree of personal responsibility.

A career at Maersk means working in a culturally diverse, performance stimulating environment. You'll be part of a rich heritage and a youthful and exuberant logistics company that aims to be an inspiring and challenging place to work. We believe that a successful career includes a variety of experiences that stretch you, take you out of your comfort zone and offer you an opportunity to grow in ways that also build your business.

Maersk offers a thrilling and attractive career in an ambitious and competitive environment - it is up to you to you use this opportunity for your professional and personal development and to build a career within a stimulating environment with a lot of future international career opportunities across a world class organization.

Additionally, you can expect competitive annual wages and 29 days of annual leave, Collective Health Insurance, pension plan, (public) transportation allowance, continuous professional and personal development, free use of an internal fitness center and fresh fruit every day in the office.

Key responsibilities

•Act as focal point for voice collection in the Netherlands towards customers
•Handle both incoming and outgoing phone calls.
Outgoing phone calls as assigned by GSC analysts in workflow tool
•Handle business correspondence in local language (incl. translation into English)
•Conduct customer visits if the customer collection performance requires
•Ensure all relevant information from customer interaction is captured timely and completely in collection workflow system
•Deliver working capital improvement according to monthly and annual targets
•Keep GSC analyst team informed about changes in the local market
•Engage with 3rd party financial service provider Holthuizen Incasso & Advocaten

We are looking for

•Several years of experience in accounts receivables
•Experience of collaboration with Global Service Center is a plus
•Excellent command of English and Dutch language required

•High affinity to customer interaction by phone
•Strong verbal and written communication skills
•Team player with outgoing personality
•Hands-on approach required
•Willingness to travel domestically