Feb 14, 2020

Improvement Specialist

  • Shell Oil Company
  • London, UK
Full Time Permanent

Job Description

  • Work with Trading & Supply Compliance team, Counterparty Onboard team and Shipping and Maritime to drive improvements that support Trading & Supply imperatives of Health & Safety, Compliance and Value and drive the yield agenda.
  • Lead and contribute to business projects
  • Design and build business processes to support new business initiatives integrated across People, Platform, Process and Place.

Main Accountabilities

  • Define and deliver counterparty onboarding improvements to the end to end counterparty lifecycle to meet business efficiency and cost objectives.
  • Lead medium to complex projects (improvements or new business), using CI, project management, process design, change management and digitalisation toolkit to deliver optimal business outcomes and to ensure business changes are sustained and embedded.
  • Deliver iterative business performance improvements.
  • Monitor and interrogate yield and business performance metrics; make improvement recommendations to Process owner.
  • Design new and improved processes in compliance with Centre of Excellence standards as well as determining potential data and/or controls impacts with Centre of Excellence.
  • Ensure process documentation and onboarding/training materials are in place and adhere to Centre of Excellence standards and business controls
  • Collaborate with business, IT and Process Owner to identify solutions which are in line with Platform Roadmaps.
  • Provide assurance on IT project delivery where appropriate.


  • Improvement mindset essential
  • Experience working within a regulated industry / environment, such as financial crime, highly desirable
  • Basic process design and modeling skills
  • Basic CI skills e.g. Lean / Six Sigma certification strongly preferred
  • Ability to successfully facilitate workshops
  • Ability to influence a variety of stakeholders to deliver results
  • Problem solving and root cause analysis skills
  • Excellent collaboration and communication skills
  • Ability to analyze complex data and recommend solutions
  • Experience in deploying new technologies is preferred
  • Commercial acumen and deep understanding of Trading & Supply value drivers.
  • Deep understanding of systems landscape and connected applications
  • Demonstrated strong analytical, interpretive and presentation skills (i.e. use of Qlikview/Spotfire, R, Python, MatLab, predictive analytics, robotics process automation, and/or machine learning) preferred

Company Description

Shell started operations in the United Kingdom more than 110 years ago. Since then we have grown into a leading innovative oil and gas company that rewards its employees by investing heavily in their careers and learning. Our people are our greatest asset, and our commitment to your career will see you thrive in a work environment that offers an industry-leading development programme. When your ideas travel, Shell will benefit and innovation will thrive. Shell has a key role to play in helping meet the UK's growing energy demand, whilst using innovative technologies to develop cleaner energy. We are the largest FTSE 100 company in the UK by market capitalisation, and make a significant contribution to the UK economy. As well as processing 35% of the gas coming into the UK, we serve more than four million customers at our filling stations each week. Shell employs some 6,400 skilled staff as well as many contractors.

An innovative place to work

There's never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you'll add your talent and imagination to a business with the power to shape the future - whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we're nurturing an inclusive environment - one where you can express your ideas, extend your skills and reach your potential.

  • We're creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we'll take it from there.
  • We're closing the gender gap - whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
  • We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
  • We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.


Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.