Feb 13, 2020

Customer Service Agent

  • Maersk Oil
  • Antwerp, Belgium
Full Time Contractor

Job Description


Are you very proactive, enthusiastic and empathetic person and you would like to be the main point of contact between our customers and business?

Join our Team in Antwerp as a Customer Service Agent within Customer Service and be the key owner of providing the service to our customers they deserve thus having lasting impact on the overall customer experience.

As a leader in shipping and global trade, Maersk moves much more than just cargo. We propel ambitions and deliver dreams all over the globe. Combining a global network with extensive expertise, we help companies large and small connect with opportunities around the world and drive their businesses forward.

Contract type: pernament, full-time.

We offer

Firstly, we offer you a unique opportunity to join Maersk - an established company within international shipping & logistics, you will be an essential part of the company and get a high degree of personal responsibility.

A career at Maersk means working in a culturally diverse, performance stimulating environment. You'll be part of a rich heritage and a youthful and exuberant logistics company that aims to be an inspiring and challenging place to work. We believe that a successful career includes a variety of experiences that stretch you, take you out of your comfort zone and offer you an opportunity to grow in ways that also build your business.

Maersk offers a thrilling and attractive career in an ambitious and competitive environment - it is up to you to you use this opportunity for your professional and personal development and to build a career within a stimulating environment with a lot of future international career opportunities across a world class organization.
In addition, we offer competitive salary and benefits, good work-life balance as well as flexible working hours.

Key responsibilities

Within shipping and logistics, proactive communication and information flow towards our customers is the key in ensuring transparency from End-to-End. In order to provide this service your main responsibilities are:

• Constant contact with your customers and partners responsible for transportation process.
• You will be responsible for end-to-end shipment monitoring, informing customers of missing information as well as anticipate possible deviations from the transport plan and provide solutions for the same.
• You will be focusing on the customer experience, which includes root cause analysis for dissatisfied customers and develop improvement opportunities.
• Actively build strong relationships with customers by a deep understanding of the respective businesses (commercial intelligence of industries in which the customers operate), people and opportunities.
• Take ownership and function as an advocate for your customers to all stakeholders within Maersk.

We are looking for

The ideal candidate is a driven fast learner, with a positive attitude who shows initiative and take ownership over client's cases, enjoy challenges. He/she has excellent communication skills and genuinely appreciates the interaction with other people as well as is are able to keep a cool head and a customer centric approach while getting things done.

The person we are looking for is able to take on multiple tasks with a sense of urgency and strives to deliver excellence in the details. We value the ability to identify improvement areas, take actions and implement appropriate solutions. The perfect candidate has experience from Logistics Supply Chain or equivalent education.

We expect that you are a strong team player able to prioritize workload in order to meet all required deadlines, while also able to work independently. We would appreciate an open mindset, a person who can give constructive feedback as well as welcomes feedback received from others.

Since the corporate language is English, proficiency in written and spoken English is a must. Dutch language is required. French is a plus.

A long-term successful career can be achieved when what you're passionate about, what you're good at and what's needed by our business all come together. Be part of an exciting team. It's time to leave your mark on our world. How? By using the apply button to register your application. We're looking forward to meeting you.