Feb 13, 2020

Specialist

  • Maersk Oil
  • Chengdu, Sichuan, China
Full Time Permanent

Job Description



Key responsibilities

•Responsible to handle tasks/emails timely with focus on quality as per the SOPs defined and guidelines established.
•Facilitate completion of documentation process.
•Deliver a superior and best-in-class Customer Experience, keep improving customer satisfaction.
•Assist customers with theirs issues keeping close communication with our co-workers locally to ensure prompt exception handling.
•Participant in team management
•Wherever required perform in-depth analysis aimed at improving service levels, customer satisfaction and quality of output provided.
•Being the focal point of contact in the team for resolving assigned process, system issues identified.

We are looking for

Understanding of the shipment life cycle and roles of CS, cross-functional stakeholders.
•Chinese/English typing speed 60 words/min above.
•Service oriented and focused on managing expectations.
•Basic market and product knowledge
•Customer centric mind-set with focus on service orientation Strong problem solving and analytical skills Ability to multi-task, manage challenging deadlines and internal/external customers/colleagues.
•Good problem solving and analytical skills
•Effective communication skills
•Excellent Learning capability
•Good English required in verbal, reading and writing.
•Good in various office software, such as MS software
•Can calmly face the work pressure
•Sense of team work
•An attitude of excellence with good influence power
•Equip with positive and constructive attitude with creative thinking for team improvement and business driving.
•Work independently/excellent time management skill and multiple tasks handling ability.
•Bachelor's Degree
•A minimum of 2 plus year's proven experience in customer service field (service industry desire)
•Experience in Service Industry