Feb 13, 2020

Order- to - Cash Expert English Speaker with German

  • Shell Oil Company
  • Kraków, Poland
Full Time Permanent

Job Description

If you are looking for a new challenge in Customer Operations area, have already a few years of experience with multinational business partners and order management process, this role is for you!

You would provide a high quality operations support to one of the most important retailer's in the United Kingdom. As the role sits within German team, you would also support German retailers as a back up.

Our German Team is a very proactive group that believes working together is a key to success. We are willing to do more than only respond to queries. We thrive to work smart not hard, and always look for possibilities to improve/automate our operations processes. And yes, we can have fun too!!

You will:
  • Collaborate and build relationships/partnerships with the most important UK Retailer
  • Work in the Key Account Team
  • Collaborate and build relationships/partnerships with Sales and Functional Leaders across the organization
  • Adopt Customer 1st mindset and utilize the Customer Operations Specialists behaviors to deliver an exceptional customer experience
  • Proactively identify CI opportunities to improve the customer experience and added value for Shell and our customers. Embeds Standard Work principles into core daily activities
  • Handle a range of front-line customer enquiries within the agreed processes and ways of working
  • Provide information of changes to planned shipments to schedulers and scheduling admin team
  • Own the end to end disputes process for quantity, pricing and Master Data disputes including the logging of dispute, undertaking route cause analysis, liaising with key interfaces to resolve disputes and feeding back the outcome to the customer
  • Take ownership for the resolution of customer complaints, feedback and compliments, liaising with other service partners as required


  • English Language Proficiency - C1
  • German Language Proficiency - B2
  • excellent communication skills
  • strong customer focus
  • ability to deal with multiple tasks and work in a dynamic team
  • ability to cooperate efficiently
  • willingness to develop a career in a multinational environment
  • very good working knowledge of MS Office tools and Outlook
  • previous experience in customer service industries preferred

Company Description

Shell in Krakow sits at the centre of Shell's global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell is an Equal Employment Opportunity Employer of Minorities, Females, LGBT, and Individuals with Disabilities.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: Newly-built modern office with its own canteen, relax rooms, bike & car parking space
  • Yearly bonuses and lots of non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sport sections, and many more)
  • Complex medical care and individual life insurance
  • Additional funds for trainings and certifications
  • EuroShell Card
  • Bonus for referring your friend to work

People with disabilities are welcome to apply as we provide reasonable accommodations and assistive technologies for people with diverse disabilities.


Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.


Commercial and Retail