Feb 13, 2020

Delivery Assurance Analyst German Speaker

  • Shell Oil Company
  • Kraków, Poland
Full Time Permanent Analyst Delivery Maintenance & Inspection

Job Description

We are looking for an independent logistics associate with good communication skills, flexible approach and time pressure resistance, to support our hauliers in Germany.
If you want to gain new experience in logistics and obtain practice in scheduling, planning and support, that is the perfect role for you!
----> We work from Sunday 10 pm till Saturday 4 pm in rotating shift system to provide 24-hour support.

As Delivery Assurance Advisor, you would:
  • Manage deviation from plan, i.e. plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered
  • Receive urgent order requests and create urgent orders within framework of delivery promise.
  • Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes
  • Initiate surcharges for Left on Board and urgent orders to the customers.
  • Investigate and resolve customer complaints.
  • Ensure documentation and filing is accurate, up to date and accessible


  • very good German -B2
  • good English skills
  • excellent communication skills
  • solution-orientation
  • strong customer focus
  • ability to deal with multiple tasks and work in a dynamic environment
  • ability to cooperate efficiently in a team
  • good working knowledge of MS Office tools and Outlook

Company Description

Shell in Krakow sits at the centre of Shell's global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell is an Equal Employment Opportunity Employer of Minorities, Females, LGBT, and Individuals with Disabilities.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: Newly-built modern office with its own canteen, relax rooms, bike & car parking space
  • Yearly bonuses and lots of non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sport sections, and many more)
  • Complex medical care and individual life insurance
  • Additional funds for trainings and certifications
  • EuroShell Card
  • Bonus for referring your friend to work

People with disabilities are welcome to apply as we provide reasonable accommodations and assistive technologies for people with diverse disabilities.


Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.


Downstream Supply Chain