Feb 12, 2020

EDI Operations Team - Support Engineer

  • Maersk Oil
  • Pasig, Metro Manila, Philippines
Full Time Permanent Engineering & Science

Job Description


We are currently in the process of implementing a new global EDI platform. The new platform is a cloud based Seeburger platform and has been delivered to Maersk with initial pilot partner's on-boarded.

You will be joining a truly Global Technology team based in Asia, Europe and the Americas. You will be supporting our internal as well as external stakeholders and trading Partners. Utilising your solid knowledge of EDI and IT delivery processes you will ensure the quality implementation and running of EDI solutions that will strengthen our business relationships and further scale our global utilisation of EDI.

Another emphasis of the operations teams is to be the liaison between our support and development units implementing functional and technical requirements based on business needs, managing and resolving support incidents as well as investigating root causes on the Seeburger platform.

We offer

At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job - we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key responsibilities

• Monitoring of SB system and data exchanges
• Address delivery failures; incident management
• Interact with partners to resolve failures
• Drive problem management for long or repetitive incidents
• Monitor and address performance issues
• L2/L3 investigations reported by L1 or SB
• Assess deployment requests; quality review, completeness, according to guidelines/governance for partner info, naming conventions, evidence of test, etc.
• Change management activities including participating in CAB calls, review a changes potential impact on system
• Execute deployments and partner activations, including change validations.
• Analyze/manage system statistics incl. trend analysis such as execution and failures, deployment and on-boarding requests
• Maintain production documentation
• Manage certificate renewals
• Define requirements and test of self service automation procedures based on SB CMA tools
• Collaborate with SB teams, development/project teams, mapping teams, EDI architects, TSOE
• Communicate operational events and plans.

We are looking for

Primary internal stakeholders
• EDI Management
• EDI Development teams
• Maersk Business Process Owners

Primary external stakeholders
• Partners (Customers, Suppliers & Authorities)
• IT Service Vendor

Required experience

• 1 to 5 years of IT and business work experience with a broad range of exposure to various technical environments and business units

Technical skills
• Knowledge of EDI standards EDIFACT / ANSI X12
• Knowledge of communication protocols AS2, FTPS, and SFTP, Web Service, API etc.
• Knowledge on Seeburger is desirable.

Business skills
• Excellent communications skills and collaboration skills
• Strong analytical skills

Personal profile
• Detail-oriented
• Ability to take initiative and work independently
• Results-oriented