Single point of contact for all IQN related queries from business users.
Manage Contractor Service Desk functional mailbox to ensure all the queries are resolved.
Manage Salesforce Ticketing tool - log, track, manage and resolution.
Resolve queries/issues and engage/escalate to appropriate teams (if required) for issue resolution.
Support resolving IQN invoice issues and work with Accounts Payable Team for issue resolution.
Create and Review Contracts in IQN, Contract Maintenance:
Support new hire/extension request from Hiring Managers.
Create Requisitions, Assignments and Project Agreements in IQN.
Identify cost savings opportunities and work collaboratively with CP team to deliver the value.
Collaborate with CP Leads/Category Managers on application of category strategy.
Enforce compliance and governance with HR, Categories, Legal policies.
Drive Continuous Improvement:
Comply, Execute and maintain Standard Operating Procedures (SOP)
Maintain and adhere to agreed SLAs/KPIs
IQN Reporting Queries:
Provide reports as per business requirements.
Provide guidance to business to generate IQN reports if required.
At least 2 years of experience in HR, Customer Service or Purchasing.
Knowledge of VMS and/or SAP system is an advantage.
Ability to learn fast and jump into the role swiftly.
Continuous Improvement mindset.
Adapt rapidly to changing circumstances/priorities.
Ability to work autonomously under limited supervision.
Positive attitude, excellent communication skills, open mind.
Multi-tasking and prioritizing requests, ability to work under time pressure with fluctuating workload.
Ability to work with Teams located in other countries.
Readiness to work in 2 shifts system.
Shell in Krakow sits at the centre of Shell's global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.
Shell is an Equal Employment Opportunity Employer of Minorities, Females, LGBT, and Individuals with Disabilities.
Thanks to cooperation with Shell you gain:
Comfortable working environment: Newly-built modern office with its own canteen, relax rooms, bike & car parking space
Yearly bonuses and lots of non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sport sections, and many more)
Complex medical care and individual life insurance
Additional funds for trainings and certifications
Bonus for referring your friend to work
People with disabilities are welcome to apply as we provide reasonable accommodations and assistive technologies for people with diverse disabilities.
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.
Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.
The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.