Jan 14, 2020

EDI Operations Team Manager

  • Maersk Oil
  • Pasig, Metro Manila, Philippines
Full Time Permanent

Job Description


Integration Services team aims to automate all critical Business Processes by implementing efficient B2B / EDI solutions with Maersk Line customers, suppliers and authorities. As the Operations, you will play a key role in this mission, leading the daily activities to support and maintain the efficient running Maersk's new global EDI platform.

We are currently in the process of implementing a new global EDI platform and in your role as Operations Manager you will play a key role in implementing the future of EDI for Maersk. The new platform is a cloud based Seeburger platform and has been delivered to Maersk with initial pilot partner's onboarded.

Identified candidate will be joining a truly Global Technology team based in Asia, Europe and the Americas. You will play a pivotal role in supporting our internal as well as external stakeholders and Trading Partners. Utilising your solid knowledge of EDI, leadership and IT delivery processes you will ensure the quality implementation and running of EDI solutions that will strengthen our business relationships and further scale our global utilization of EDI.

Key responsibilities

EDI Operations Team Tasks
• Monitoring of SB system and data exchanges
• Address delivery failures; incident management
• Interact with partners to resolve failures
• Drive problem management for long or repetitive incidents
• Monitor and address performance issues
• L2/L3 investigations reported by L1 or SB
• Assess deployment requests; quality review, completeness, according to guidelines/governance for partner info, naming conventions, evidence of test, etc.
• Change management activities including participating in CAB calls, review a changes potential impact on system
• Execute deployments and partner activations, including change validations.
• Analyze/manage system statistics incl. trend analysis such as execution and failures, deployment and on-boarding requests
• Maintain production documentation
• Manage certificate renewals
• Define requirements and test of self service automation procedures based on SB CMA tools
• Collaborate with SB teams, development/project teams, mapping teams, EDI architects, TSOE
• Communicate operational events and plans.

Primary internal stakeholders
• EDI Management
• EDI Development teams
• Maersk Business Process Owners

Primary external stakeholders
• Partners (Customers, Suppliers & Authorities)
• IT Service Vendor

We are looking for

Required experience
• 5 to 10 years of IT and business work experience with a broad range of exposure to various technical environments and business units
• 1 to 3 years of managerial experience

Technical skills
• Knowledge of EDI standards EDIFACT / ANSI X12
• Knowledge of communication protocols AS2, FTPS, and SFTP, Web Service, API etc.
• Knowledge on Seeburger is desirable

Business skills
• Excellent communications skills and collaboration skills
• Ability to multi-task at a high level
• Strong analytical skills

Personal Profiles
• Excellent communications skills and collaboration skills
• Ability to multi-task at a high level
• Strong analytical skills