Full Time Permanent
Chevron Manila, Metro Manila, Philippines
Perform and manage human resource transactions for employees and managers. Key Position Responsibilities First point of contact of all employees including senior leaders for inquiries and transactions covering all aspects of Human Resources. Escalate cases to Functional Specialists, as needed. Handle and manage all HRSS service catalog inquiries received through all channels (telephone, chat, email, fax or postal mail). Leverage procedures, policy manuals, knowledge databases, other reference materials, etc. to respond and resolve employees' and managers' inquiries. Provide excellent customer service to HR customers. Promote the use of HR self-service tools by educating employees and managers on how to use the tools efficiently. Utilize ServiceNow to manage a case' life cycle. Document all employee inquiries, issues and transactions in ServiceNow as required. Monitor dashboards to ensure adherence to SLAs and performance metrics. Monitor all transactions and incidents to completion and closure. Qualifications Bachelor's degree graduate, preferably Human Resources, Business or related field At least 2 years of customer service experience in a BPO or call center industry High level of customer service orientation Strong oral and written communications and interpersonal skills in both Spanish and English Proficient in MS Office applications Can work with minimal supervision Open to night shift and shifting schedule, work on holidays Experience with Workday and ServiceNow is an advantage Relocation Options: Relocation will not be considered within Chevron parameters. International Considerations: Selected candidates will work in Philippines under the local payroll system and benefits. Chevron participates in E-Verify in certain locations as required by law.
Jan 24, 2020